Refund & reship policy
These are the published terms the storefront promises. No quibbling over them.
Lost or stalled in transit
A parcel that is lost, or whose tracking stalls without progress, is reshipped once at no cost or credited in full. Your choice. Open a ticket with the order id and we take it from there.
Damaged on arrival
Record a video as you open the package: start on the sealed parcel, then capture the full unboxing in one take. That video is what a damage claim runs on, and without it a claim cannot be honored. Bring it to support within two weeks of delivery and the affected items go out again on the next dispatch.
Overpayments and credits
Crypto overpayments are held for review and we follow up by email. Credits from refunds and reships live in your account, yours to apply at any checkout.
What we do not refund
Delivered parcels confirmed by carrier scan, and orders seized or returned due to an address error on the buyer’s side. Edge cases go through support; we read them case by case.
Orders that have not shipped
Ask through support while the order is still being prepared, with the order number and a line about why. A person reviews it and we email the decision. An approved refund comes back in full, by hand, to an address you give support, or as account credit, whichever you choose.
How to make a claim
Open a ticket from the support page with the order number. Every claim and every refund goes through support and is read by a person; nothing is refunded by a button on this site. Claims are handled against these terms, in writing.